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Privacy Policy

Introduction

Bristol & National Transfers (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us.

What Information We Collect

We may collect and process the following personal data:

  • Contact details: name, telephone number, email address, and postal address

  • Booking information: pick-up and drop-off addresses, date and time of travel, flight numbers

  • Payment details: billing information and transaction history (payment is processed through secure third-party platforms; we do not store card details)

  • Communication records: emails, calls, and messages sent to us

  • Website data: IP address, browser type, and usage data collected via cookies

Lawful Bases for Processing

We rely on the following lawful bases:

  • Contractual necessity – to deliver services you have requested

  • Legitimate interests – for business administration, fraud prevention, and improving service quality

  • Consent – where you have opted in for marketing communications

  • Legal obligation – where we are required to retain records for tax or regulatory purposes

Sharing Your Data

We may share your data with:

  • Trusted drivers and subcontractors to fulfil bookings

  • IT and payment service providers

  • Regulatory or legal authorities when required

We do not sell your personal data.

Data Retention

We retain booking and financial data for up to six years to comply with tax and legal obligations. Other information is kept only for as long as necessary.

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct inaccuracies

  • Request deletion (where applicable)

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent for marketing at any time

Security

We take appropriate technical and organisational measures to secure your personal data.

Cookies

We use cookies on our website to enhance functionality and monitor usage. You can manage your preferences via your browser settings.

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