Bristol & National Transfers (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us.

What Information We Collect

We may collect and process the following personal data:

• Contact details: name, telephone number, email address, and postal address

• Booking information: pick-up and drop-off addresses, date and time of travel, flight numbers

• Payment details: billing information and transaction history (payment is processed through secure third-party platforms; we do not store card details)

• Communication records: emails, calls, and messages sent to us

• Website data: IP address, browser type, and usage data collected via cookies

Lawful Bases for Processing

We rely on the following lawful bases:

• Contractual necessity – to deliver services you have requested

• Legitimate interests – for business administration, fraud prevention, and improving service quality

• Consent – where you have opted in for marketing communications

• Legal obligation – where we are required to retain records for tax or regulatory purposes

Sharing Your Data

We may share your data with:

• Trusted drivers and subcontractors to fulfil bookings

• IT and payment service providers

• Regulatory or legal authorities when required

We do not sell your personal data.